Terms and conditions

TABLES DELIVERY

Standard shipping for table tennis tables are sent via RHD Rhenus Home Delivery and standard delivery time is 2 to 5 business days. Deliveries are made by way of 2-man handling (2MD) to the point of use a agreed upon. 2 Men Delivery provides for the highest standards of delivery services and offer the lowest damage rate.

All tables orders will be processed and shipped within one to two business days. Depending on your location the shipment can be delivered at the earliest between 2 to 5 business days.

The freight company will contact you to schedule a delivery day and a time window during the business week (excluding holidays). Should you fail to comply with the arranged delivery time, you will be responsible for any additional charges for redelivery and/or storage fees established by the freight company.

The delivery of Ping Pong table requires you to be present when your product is delivered. Once the table is removed from the truck, the freight agent will ask you to sign a delivery receipt. Before you sign, please thoroughly inspect the table and the box for any damage. This delivery receipt is an acknowledgement by you that the shipment is in good condition. The driver cannot leave without your signature. If you have any doubt as to the condition of the shipment, please note "Subject to Inspection" on the delivery receipt. If the driver does not allow you to make this notation, please refuse the shipment and contact CORNILLEAU.

Due to the size of the truck the freight company may be unable to access certain residential areas. Should you feel that your required destination inaccessible to a truck, please contact CORNILLEAU Deutschland Customer Service prior to placing your order. If you have any questions or concern about your delivery location, please contact us our cutomer service. If it occurs that there are any additional delivery charges, we will contact you to confirm the order.

Please note that CORNILLEAU will not be held responsible for inaccurate or undeliverable addresses that you may provide.

ACCESORIES & SPARE PARTS

Standard shipping for accessories and spare are sent via Colissimo and standard delivery time is 2 to 5 business days. CORNILLEAU will send you a notification of shipment.

MAKE A RETURN

If you received wrong / damaged product, before returning the goods, please contact CORNILLEAU by email at Deutschland@cornilleau.com and please mention your purchase information.

CANCEL AN ORDER

You can change your mind after placing an order and ask for the cancellation by replying to the confirmation email within 24 hours. We will not charge fees for a cancelled order that has not been shipped or for an order that is unavailable. If you would like to cancel an order to place another one, please give us a call.

WARRANTY

CORNILLEAU America Inc table tennis tables are all backed up by a great warranty. The weatherproof shockproof outdoor tables are backed up by a 10 years warranty (that excludes the wear parts: wheels, feet, net, net bracket and post). The indoor tables are backed up by a 3 years warranty (that excludes the wear parts: wheels, feet, net, net bracket and post). The product warranty covers only original manufacturing errors, i.e. errors found in the product upon delivery. Manufacturing errors must be noted by CORNILLEAU after which the customer receives free repair or new product. Product Warranty does not apply when CORNILLEAU cannot find any product malfunction or when the customer has caused the damage itself. Product Warranty does not apply to handling errors, malfunctions or errors that occur at or after your own change in the product's function and appearances, such as rebuilding, upgrading, or another configuration of the product. The customer's invoice or receipt is valid as a guarantee. Should you receive a defective product, please contact our customer service before returning the goods, via Deutschland@cornilleau.com

PRODUCT INFORMATION

CORNILLEAU has the right to change prices, charge extra costs and change product information without prior notice. Product images and other information aim to reflect the product as much as possible. However, we reserve ourselves for any errors that may occur on the web page and cannot guarantee that all images accurately reflect the correct appearance of the product. The images should be illustrations only. Image quality may also vary depending on the color settings you have on your computer.

REVIEWS

By posting reviews on products on de.cornilleau.com, you also give Cornilleau SAS the right to publish them at de.cornilleau.com as well as in other channels and media. Cornilleau SAS reserves the right not to publish or remove posted reviews.

CHANGES TO THE TERMS AND CONDITIONS

CORNILLEAU may review these terms and conditions from time to time. Each time you purchase a product from us, the terms and conditions will apply to the contract between you and CORNILLEAU. We recommend you to regularly visit this site to stay up to date on the content of our terms and conditions.

COMPLAINT

Complaints or comments regarding CORNILLEAU products or services should be notified to CORNILLEAU Customer Service by e-mail Deutschland@cornilleau.com.