Return Policy

CONDITIONS FOR RETURN

In compliance with European law, we offer you a 14-day right of exchange. Items can be sent back within 14 days after receipt of delivery and the money will be reimbursed to you. However, the return must be coordinated in advance, and recall requires written approval from us. The product must be complete, undamaged, unused and in its original packaging. Products which are used, assembled or not in their original packaging are excluded from the right of exchange.

RETURN OPTION

Please do not send any items back to us without prior arrangement. We request you to place the delivery slip or your order number in the package. In case of concerns, please send us an e-mail beforehand to Deutschland@cornilleau.com or contact us via our service hotline. 

The Customer is responsible for the packaging method of his product, which must be done in such a way that the product can travel without risk of breakage or damage. In general, all risks associated with returning the product are the responsibility of the sender. The Customer remains free to choose his method of sending the order to be returned and whether or not to take out any related insurance, in particular in the event of theft, loss or destruction of the package. In any case CORNILLEAU can not be held responsible for failure to receive the package sent by the Customer.

Only products returned complete, in perfect condition and in their original packaging will be accepted. Otherwise, the return will be considered a non-compliant return and not subject to refund.